| Destinations | Shipping Fees | Business Days |
| Singapore | Under SGD 50 – SGD 4.99 Flat Rate SGD 50 & over – Free Shipping |
3-5 Days |
| International | Under SGD 100 – SGD 14.99 Flat Rate SGD 100 & over – Free Shipping |
7-14 Days |
• How are shipping rates calculated?
We offer shipping at the following rates:
Domestic shipping: SGD 50 and over – Free shipping within Singapore. Under SGD 50 – SGD 4.99 flat rate.
International shipping: SGD 100 and over – Free shipping. Under SGD 100 – SGD 14.99 flat rate.
• When will my order ship?
Within 3-5 business days (not including weekends or holidays) Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
• My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our Customer Care team, within 14 days of the last tracking update, with your order number and tracking information so …
• My international tracking is not updating.
We’re so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you. Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays. In the meantime here are some things that might help you locate your package: If tracking indicates that your package is in your destination country, please use your loc…
• Can my parcel be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!
• Will my package be charged delivery/customs fees?
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value.For orders to Canada, Australia, United Kingdom, Hong Kong, France, Mexico, Singapore, Japan, New Zealand, Spain, and Israel:We are excited to share that Duties & Taxes are …
• How do I track the delivery of my order?
Yay, you are so close to receiving your goodies! Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you. If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible. You can also track your order using the following links: USPS Track…
• What should I do if my order hasn’t been delivered?
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 3-5 business days. If shipping internationally, shipping may take 10-21 business days. Please note that business days do not include weekends or holidays! We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care …